terms and conditions
CANCELLATION POLICY - We have reserved staff and space just for you. If you need to cancel or reschedule, please call at least 48 hours before your scheduled appointment. If less than a 24-hour notice is given, 50% of the scheduled service price will be charged to your credit card on file. 100% of the service will be charged for a no show.
ARRIVAL TIME - We ask that you please arrive 15 minutes prior to your appointment at The du•da Spa. Your promptness is greatly appreciated and required to properly service your rituals. In the event that you are running more than 15 minutes late for your appointment, we will do the utmost to accommodate you. If we need to reschedule your appointment, a fee equal to 20% of the scheduled service will be charged to your credit card on file.
PERSONAL BELONGINGS - both in our Salon and Spa we provide you with appropriate attire and keyed lockers for your use during your services at The du•da, however we are not responsible for damage to your clothing or the security of your personal belongings.
GRATUITY- Our prices do not include gratuity. We feel that tipping is completely at your discretion. However, if you liked your experience at The du•da and would like to tip your service provider, a gratuity will be gratefully appreciated.
CELL PHONES - We ask that you please silence your cell phones during your visit at The du•da. If it's an emergency or urgent call, please feel free to have that person call our phone number and will will promptly get the message to you.
CHILDREN - At The du•da, our goal is to offer your rituals that renew your mind, body, and spirit allowing you to rediscover your vitality. We understand that you have precious ones but our atmosphere is for adults and children over 11. We appreciate your understanding and cooperation and would like to thank parents for arranging off-site care for their children while visiting The du•da. A parent or guardian must be present to sign consent forms for any treatments given to a client under the age of 16.
PARKING- Although our parking is limited we do have on site parking for your convenience. If our lot is full, adjacent to the Sheraton Hotel are 4-hour meters. We will be happy to service your meter, please make our staff aware of your parking needs.
GIFT CERTIFICATES - Give the gift of renewal and indulgence to someone special. Our gift certificates can be purchased in any dollar amount or for your convenience our staff will be happy to assist you in choosing the right package or ritual for that someone special.